All terms and conditions regarding returns are included in the general terms and conditions.


When can I return my products?


You can return the products within 14 days after receiving the items if the following conditions are met:

  • The articles are undamaged.
  • The articles are unused and complete.
  • The articles are not manufactured according to individual choices, decisions, or specifications or they are not clearly intended for a specific person.

 

How do I arrange a return?


Complete and print the RMA form. Providing a reason for the return is not mandatory, but we would like to hear from you about how we can improve our services.  Include the completed RMA form within the shipment. If several boxes are returned, please add a separate form to each box. 


Send your returns to:


Zolemba BV 

Nijverheidsstraat 16

7482 GZ Haaksbergen

The Netherlands

 

What happens next?


We will get in contact with you when we have received the goods.  When all criteria are met, the purchase amount will be refunded. The costs for returning the goods are for the buyer/purchaser.  The purchase amount will be refunded within 10 working days after acknowledgment. If you have not received it within this period, please contact our customer services.

When 14 days have passed, we are not obliged to accept returns. Legally, notification of complaints must be made within due time. Our General Terms and Conditions state that we regard 30 days as a competent time frame.